Black Dog Ironworks, LLC
PO Box 30
Enfield, ME 04493
Frequently Asked Questions:
Q: Can I place an order over the phone?
A: Yes! 1-(207)-217-0708
Q: Do you accept paypal?
Q: Do you make custom orders?
A: Yes! Simply message us using the form above if you would like us to make something great for you! Normal processing times do not apply for custom orders and are non-refundable.
Q: I cannot select the quantity that I want, how can I select more?
A: This is because we do not have enough of that item currently in stock. You can contact us with the form above if you would like a custom made order for a particular quantity.
Q: How long will it take to ship my order?
A: One to Three business days. Custom orders can take longer.
Q: Do mounting screws come with my order?
A: Yes, they are included with any item that would require mounting hardware and they are made to match the finish of the product.
Q: How long does shipping take?
A: All domestic orders are shipped Priority via USPS and can take anywhere from two to four days after the order has shipped depending on the final destination.
Q: Can you UPS or Fedex my order?
A: Unfortunately we cannot. All of our orders are shipped through USPS.
Q: Do you accept returns?
A: Items must be returned within 30 days of delivery in their original condition. Please contact us before returning your order. Return shipping is the customers responsibility. Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for custom or personalized items.
Q: Will your items rust?
A: Each item is coated with beeswax to help prevent rust. However, oxidation is a natural process of all ferrous metals and is likely to occur over time. Avoid placing items in wet or very humid areas, such as outdoors. If kept dry, the finish will last longer then most of us!
Q: Do you sell wholesale?
A: Yes, contact us to find out more.