Have a question or comment for us? Simply fill out the form below and we will get back to you as soon as possible. You may also find an answer to your question in our FAQs below.
Frequently Asked Questions:
Q: Do you accept paypal?
A: Yes, but only on our Etsy shop www.blackdogironworks.etsy.com. You will find the same great products and services at our Etsy store.
Q: Do you make custom orders?
A: YES! Simply message us using the form above if you would like us to make something great for you!
Q: I cannot select the quantity that I want, how can I select more?
A: This is because we do not have enough of that item currently in stock. You can contact us with the form above if you would like a custom made order for a particular quantity. Normal processing times do not apply for custom orders and are non-refundable.
Q: How long will it take to ship my order?
A: One to Three business days. Custom orders take longer.
Q: Do mounting screws come with my order?
A: Yes, they are included with any item that would require mounting hardware and they are made to match the finish of the product.
Q: How long does shipping take?
A: All domestic orders are shipped Priority through USPS and can take anywhere from two to four days after the order has shipped depending on the final destination.
Q: Can you UPS or Fedex my order?
A: Unfortunately we cannot. All of our orders are shipped through USPS.
Q: Do you accept returns?
A: We accept returns on all items up to 30 days after purchase. Just ship your item to the return address on the original package. If you have your receipt, include it in your package. Return shipping is the buyers responsibility. All custom orders are non-refundable.
Q: Can you put a name or logo on your items?
A: We can stamp names and dates in 1/8" plain capital text. We do not have the equipment to etch logos or fonts at this time.
Q: Will your items rust?
A: Each item is coated with beeswax to help prevent rust. However, oxidation is a natural process of all ferrous metals and is likely to occur over time. Avoid placing items in wet or very humid areas. If kept dry, the finish will last longer then most of us!
Q: Do you sell wholesale?
A: Yes, message us to find out more.